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Selecting a Chiropractic Billing Company: What to Look for

July 28, 2023
Close up of Chiropractor adjusting an older woman

Efficient insurance billing is crucial for the success of chiropractic practices. As chiropractors focus on providing quality care to their patients, outsourcing insurance billing can alleviate administrative burdens, ensure accurate reimbursement, and smooth cash flow.

The process of choosing a chiropractic billing service requires careful consideration of several factors, including billing performance and follow-up, experience, transparency and support, and cost efficiency. In this guide, we'll explore each of these elements to help chiropractors make informed decisions and find the ideal partner for their billing needs.

Factors to Consider When Selecting a Chiropractic Billing Company

Claim Success Rate

The success rate of processed insurance claims is a fundamental indicator of the proficiency of a chiropractic billing service. Chiropractors should inquire about the company's track record and ask for statistics that demonstrate their ability to successfully process claims. A high claim success rate reflects not only competence but also an understanding of the intricacies of billing across different insurance companies.


Ability to Handle Claim Denials

Denied claims are a common challenge in the healthcare industry. An exceptional medical billing company will have a proactive approach to denied claims. Inquire about their process for identifying and addressing denied claims promptly. A reliable partner should be skilled in identifying the reasons for denials and taking the necessary steps to correct and resubmit claims for maximum reimbursement, and should not charge your practice for resubmissions due to billing errors.

Experienced Team Members

A team of true chiropractic billing experts can make all the difference when it comes to handling difficult claims. Billers who have a CPC (Certified Professional Coder) credential should know the ins and outs of medical coding, and the more experienced the team, the more likely they'll be familiar with your electronic health record and/or practice management software.


Transparency is a cornerstone of a successful relationship with any chiropractic billing service. Chiropractors should seek a partner that maintains open communication and offers clear insights into the billing process. They should be willing to share monthly reports at minimum, as well as analytics and explanations for the status of claims. This transparency helps chiropractors stay informed about their practice's financial health and learn more about chiropractic coding themselves.

Communication and Support

Effective communication is key to any partnership. Chiropractors should evaluate the billing company's communication channels, responsiveness, and accessibility. A reliable biller will offer multiple modes of communication and be available to address queries and concerns promptly. A supportive partner can make a significant difference in streamlining the billing process.

Cost Efficiency

While cost isn't the only factor to consider, it's important to find a billing company whose rates align with your chiropractic practice's budget. The billing service should offer a clear pricing structure and be transparent about any additional fees or charges. It's advisable to compare rates across multiple providers while also considering the quality of service provided.

Choosing the Right Chiropractic Billing Company: Step-by-Step

  1. Research and Shortlist: Begin by researching billing companies that specialize in chiropractic services. Look for providers with a strong track record, positive client testimonials, and a solid reputation within the industry.
  2. Evaluate Claim Success Rate: Request information about the company's claim success rate. A high success rate indicates their competency in navigating the complexities of insurance billing.
  3. Inquire about Claim Denials Process: Ask how the provider handles denied claims. A proactive approach to identifying, addressing, and resubmitting denied claims is essential for optimal reimbursement.
  4. Assess Transparency: Gauge the level of transparency the provider offers. Request sample reports and insights into how they communicate about claim statuses and insurance payments.
  5. Test Communication and Support: Initiate communication with the provider to assess their responsiveness and availability. A reliable partner should be accessible and eager to address your inquiries.
  6. Review Pricing Structure: Obtain a clear understanding of the provider's pricing structure, including any additional fees or charges. Compare the rates with your budget while considering the quality of service offered.
  7. Request References: Ask for references from current or past chiropractic clients. Speaking with other practitioners who have worked with the biller can provide valuable insights into their experience.
  8. Review Contract Terms: Carefully review the terms of the contract, including cancellation policies, data security measures, and any guarantees they provide regarding claim processing and reimbursement.

Choosing the right chiropractic insurance biller requires a thorough evaluation of several different factors. By meticulously researching and assessing potential partners, chiropractors can find a reliable billing service that enhances practice efficiency, streamlines reimbursement processes, and allows them to focus on providing exceptional patient care. A successful partnership with a billing company can ultimately lead to a healthier bottom line and improved patient satisfaction.

Whether you’re new to accepting insurance or are a seasoned pro, Soundry is here to help. We offer chiropractic billing services and an EHR built from the ground-up for integrative practitioners. Learn more about Soundry's here, or sign up for a consultation to discuss your practice’s specific needs in depth.

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