Frequently Asked Questions

Soundry is one plan: $100 per month, plus $2 per claim and 3% of insurance payments. The subscription includes the full EHR, scheduling, intake, payments, 100 electronic eligibility checks each month, 5 clearinghouse enrollments (additional enrollments are $10 each), and Denial Protection.

Two flat-rate exceptions apply: when a payment is patient responsibility only because of an unmet deductible, the remittance fee is $4 instead of 3%; and if electronic remittance (ERA) enrollment is incomplete and no approved remittance arrives after 30 days, a $4 fee applies until a later ERA replaces it. Every Soundry fee is visible in the app next to the claim it belongs to. See pricing

The free trial lasts 7 days. A payment method is required to start, and your first monthly bill is on day 7. There is no long-term contract: you can cancel anytime in the app, including during the trial. During the trial you can set up your practice, schedule patients, and try AI-assisted SOAP notes.

Denial Protection covers claim rejections and correction support when the patient had a successful electronic eligibility check within the 12 months before the claim was submitted. Protected claims are not charged the $2 submission fee when rejected, and our billing team helps correct them, following up with the payer by phone when needed. Resubmissions after adjudication are billed again. An eligibility response is not a guarantee of coverage or payment, and Denial Protection does not include appeals of payer denials.

Soundry turns finished visits into claims and submits them through its built-in clearinghouse, monitors payer acceptance, posts electronic remittances (ERAs) automatically, and runs electronic eligibility checks. Claim status, payments, and patient responsibility stay connected to each visit.

Our billing team answers billing questions and helps fix rejected claims inside the app, so conversations stay attached to the claim. Appeals of payer denials are not included. See how billing works

Yes. Your plan includes 100 electronic eligibility checks each month, run from the app before a visit. A recent successful check also activates Denial Protection for that patient's claims.

Soundry submits claims to commercial insurance companies, Medicare (including Medicare Advantage), Medicaid, and the VA through its built-in clearinghouse. For VA patients, Soundry has specialized workflows that keep multiple VA authorizations straight, so claims go out against the right authorization. See VA Community Care billing. Some payers require enrollment before claims or electronic remittances can flow; your plan includes 5 enrollments.

Soundry includes a CMS-1500 download for any claim, which you can use to file workers' comp or motor vehicle (PIP) claims with the payer.

We do not perform credentialing directly. We collaborate with a trusted partner for practices that need to get credentialed with insurance companies. Contact us and we can put you on the waitlist for our credentialing referral partner.

Yes. We migrate your patients, visits, and history from supported systems such as Jane and ChiroTouch at no cost, so you don't lose history when you switch.

Our team guides you through setting up your practice, clearinghouse enrollment, and your data migration. Our video guides walk through common setup tasks such as scheduling, team members, and accepting credit cards.

You can cancel anytime in the app; there is no long-term contract. We would be sorry to see you go, and we would like the chance to help first. If you cancel, you keep access to Soundry and can file new claims until the end of your current subscription term as shown in Soundry, usually the end of your current monthly billing period.

While your subscription is active, you can download or print your visits, and download all patient demographic records as a single .csv file with the "download clients" tool in Settings -> Practice Settings -> Tools. Please download your data before your subscription ends: after that, our security policies remove your access to the system.

Yes. As a current Soundry customer, you can refer a fellow practitioner. If your referral starts billing with Soundry, you and your referral each receive a $150 credit on your next invoice, for every referral who starts billing. Learn more